on Page 120:
"... it does not need to make sure its contributors are competent, or producing steadily, or even showing up. Mandated specialization of talent and consistency of effort, seemingly the hallmarks of large-scale work, actually have little to do with division of labor itself. A business needs employee A and employee B to put in the same effort if they are doing the same job, because it needs interchangeability and because it needs to reduce friction between energetic and lazy workers. By this measure, most contributors to Wikipedia are lazy."